At Glam Avenue, our return policy lasts 30 days.
If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be:
Unused
In the same condition in which you received it
In its original packaging
Certain types of goods cannot be returned, including but not limited to:
Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases
Gift cards
Downloadable software products
Certain health and personal care items
To complete your return, proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in the following cases:
Book with obvious signs of use
Opened CD, DVD, tape, software, or video game
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email confirmation notifying you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company — processing delays may occur
Contact your bank
If you have completed all these steps and still have not received your refund, please contact us at:
Only regular-priced items may be refunded.
Sale items are non-refundable.
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit once the returned item is received.
If the item was not marked as a gift, or was shipped to the gift giver, the refund will be sent to the original purchaser.
To return your product, please contact us by email.
The return address will be provided once your request is approved.
You will be responsible for paying your own shipping costs for returning the item.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost may be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued at over €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.